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Benyshop Store

Dohrweg 36,41066 Mönchengladbach,Germany

E-mail: [email protected]

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1. Frequently Asked Questions (FAQ)

How can I place an order?

You can simply place an order through our official website. Browse the products, add them to your cart and follow the instructions to complete the checkout process.

What payment methods are available?

We accept various payment methods including credit cards (Visa, MasterCard), Stripe, PayPal and other secure online payment options.

What is the return and refund policy?

If you are not satisfied with your purchase, you can request a return within 14 days of receiving the goods. Details of the return process and refund policy can be found in our Return Policy.

2. Contact information

Email Address: If you have any questions or need support, please email [email protected] and we will reply to you as soon as possible.

Contact form: You can also fill out the online contact form at the bottom of the page to send your inquiry directly to us. Our team will get back to you within 24 hours.

3. Shipping and delivery information

Shipping Process: After order confirmation, we will process and ship your order as soon as possible. After shipment, you will receive a tracking number that you can use to track the status of your delivery in real time.

Estimated delivery time: Standard deliveries usually take 5-7 business days. Exact delivery time may vary depending on region.

Supported shipping companies: We work with reliable shipping providers such as DHL and UPS to ensure that your order arrives safely.

International Shipping: We offer worldwide shipping. You can see the exact costs and delivery times during the payment process.

4. Return and Refund Policy

Return period: If you wish to make a return, please contact our customer service team within 14 days of receiving the goods.

Return costs: For returns due to quality issues, we will cover the return shipping costs. For returns for other reasons, you may have to bear the shipping costs yourself.

Request a refund: Refunds will be processed within 5-10 business days after we receive and inspect the returned item.

5. Product warranty and repair

Our products come with a standard warranty. The exact warranty period depends on the type of product.

If your product has a problem during the warranty period, please contact our customer service team and we will be happy to help you with a repair or replacement.

6. Account support

Registration and Login: You can create an account by clicking the "Register" button at the top right of the page or log in with an existing account.

Managing personal data: After logging in, you can change your personal data, password or order history in the "My Account" section.

7. Sustainability and brand promise

Environmental policy: Benyshop is committed to sustainable development. Our packaging materials are made of environmentally friendly materials to minimize the impact on the environment.

Brand promise: We not only value product quality, but also social responsibility. By working with environmental organizations, we are actively contributing to the future of our planet.

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Benyshop
Lucky Strike

Congratulations, you have been hit by the lucky ball! Our discount spots are limited and only available while stocks last.

Lucky Strike